Privacy Policy

Effective Date: August 28, 2026

Giambalvo Collision ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit GiambalvoCollision.com, contact us, request an estimate, schedule an appointment, or otherwise interact with our business.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone number

  • Mailing address

  • Vehicle information, including year, make, model, VIN, mileage, and damage information

  • Insurance company and claim information

  • Appointment and repair information

  • Photographs, videos, or documents you submit

  • Messages, questions, and other information included in website forms

  • Communication preferences

We may also automatically collect certain information when you use our website, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed and links clicked

  • Referring website

  • Approximate location

  • Date, time, and duration of your visit

  • Information collected through cookies and similar technologies

Please do not submit sensitive personal information through an unsecured website form unless the form specifically requests it.

How We Use Information

We may use the information we collect to:

  • Respond to questions and requests

  • Provide collision repair estimates

  • Schedule appointments

  • Communicate about your vehicle, insurance claim, or repair status

  • Provide requested products and services

  • Improve our website and customer experience

  • Measure website traffic and marketing performance

  • Maintain the security and proper operation of our website

  • Prevent fraud or misuse

  • Comply with legal, regulatory, insurance, and recordkeeping requirements

  • Send marketing communications when permitted by law and consistent with your preferences

Text Messages and Telephone Calls

If you provide your telephone number, we may use it to respond to your request, discuss an estimate, schedule an appointment, provide repair updates, or otherwise communicate with you about services you requested.

If you separately agree to receive promotional text messages, the consent language shown when you opt in will apply. Consent to receive marketing messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of promotional text messages or HELP for assistance.

We do not sell or share text-message opt-in information, consent records, or mobile telephone numbers with third parties for their own marketing purposes.

Cookies and Analytics

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, understand how visitors use the website, measure advertising performance, and improve our services.

We may use third-party analytics or advertising services that collect information about your interaction with our website. You may be able to limit cookies through your browser settings or through a cookie preference tool provided on the website. Disabling cookies may affect the operation of certain website features.

How We Disclose Information

We may disclose information to:

  • Website hosting and technology providers

  • Customer communication and appointment providers

  • Analytics, advertising, and marketing providers

  • Insurance companies, adjusters, parts suppliers, towing providers, rental-car companies, and other parties involved in a requested repair

  • Payment processors and financial institutions

  • Professional advisers, including attorneys, accountants, and auditors

  • Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law

  • A successor organization in connection with a merger, acquisition, restructuring, financing, or sale of some or all of our business

These providers may use information only as permitted by their agreements with us and applicable law.

We do not sell personal information for money.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and repair records, meet insurance or warranty requirements, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices

You may:

  • Decline to provide optional information

  • Adjust cookie settings through your browser or an available website preference tool

  • Unsubscribe from marketing emails by using the unsubscribe link in the message

  • Opt out of promotional text messages by replying STOP

  • Contact us to request access to, correction of, or deletion of certain personal information

Some requests may be limited by legal, insurance, security, contractual, or recordkeeping requirements. We may need to verify your identity before completing a request.

State Privacy Rights

Depending on where you live and subject to applicable law, you may have additional rights regarding your personal information. These may include the right to request access, correction, deletion, or a copy of your information, or to opt out of certain uses or disclosures.

You may contact us using the information below to submit a request. We will review and respond to verified requests as required by applicable law. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Third-Party Websites

Our website may contain links to websites or services operated by third parties, including insurance companies, vehicle manufacturers, scheduling providers, social media platforms, and other service providers. Their privacy practices are governed by their own policies. We are not responsible for the content, security, or privacy practices of third-party websites.

Children's Privacy

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. Any updated policy will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, our information practices, or a privacy request, please contact us:

Giambalvo Collision
3495 Industrial Drive
York, PA 17402
Phone: 717-650-2213
Website: GiambalvoCollision.com